Terms of Service
Please read these terms carefully before using our platform. By accessing or using our services, you agree to be bound by these terms.
Last updated: March 2026
General Provisions
These Terms of Service govern your use of the Glamping Vietnam platform, including our website, mobile applications, and related services.
Acceptance
By using our platform, you agree to these terms.
Eligibility
You must be at least 18 years old to use our services.
Modifications
We may update these terms occasionally. Continued use implies acceptance.
Account
You are responsible for maintaining the confidentiality of your account.
Guest Rights & Obligations
As a guest booking accommodations on our platform, you have certain rights and responsibilities.
Accurate Information: You must provide accurate information when booking.
Respect Property: You must treat the host's property with respect and follow house rules.
Cancellations: Cancellations are subject to the host's specified policy.
Review System: Reviews must be honest, objective, and based on actual experiences.
Host Rights & Obligations
Hosts providing glamping accommodations must adhere to our quality and safety standards.
Listing Accuracy
Listings must accurately represent the accommodation and amenities.
Safety Standards
Properties must meet local safety and health regulations.
Responsiveness
Hosts should respond promptly to guest inquiries and booking requests.
Fair Pricing
Prices must be transparent with no hidden fees.
Payment & Refunds
Our payment policies ensure secure and fair transactions for both guests and hosts.
Secure Payments
All payments are processed securely through our trusted partners.
Service Fees
We charge a transparent service fee on confirmed bookings.
Refund Processing
Eligible refunds are processed to the original payment method within 5-10 business days.
Code of Conduct
We expect all users to interact respectfully and maintain a safe community environment. Harassment, discrimination, or illegal activities will result in immediate account termination.
Limitation of Liability
Glamping Vietnam acts as a platform connecting hosts and guests. We are not a party to any agreement between users. We are not liable for any damages, injuries, or losses resulting from your use of the platform or accommodations.
